Cancellation & Refund Policy

Last updated: May 31, 2024

Order Cancellations

• Timing: Cancellation requests must be made immediately after placing the order.
• Exceptions: Cancellation may not be possible if the order has already been processed or shipped.

Perishable Items

• Non-Cancellable Items: We do not accept cancellation requests for perishable items such as flowers, food items, etc.
• Quality Issues: If you receive a perishable item that is damaged or of poor quality, please contact our Customer Service team within 3 days for a refund or replacement.

Damaged or Defective Items

• Reporting: If you receive a damaged or defective item, please report it to our Customer Service team within 3 days of receipt.
• Resolution: Our team will assess your complaint and determine the appropriate action.

Products with Manufacturer’s Warranty

Warranty Claims: For products covered by a manufacturer’s warranty, please contact the manufacturer directly for any issues.

Refund Processing

Timeframe: Approved refunds will be processed within 16-30 days.